I will be honest I got very interested in this because... I have been using Corel since version 2 back in 1991 (before many of you were born) both legit versions for clients and nonlegit for... err friends
Never have I ever heard of the Corel compliance team calling customers, but I have heard of people claiming to be from Corel and scam for money.
I started digging a bit deeper and I suspect you first got an email or a call from a company called corelindia.co.in
This company is considered a scam and all you have to do is google about it. There is an ongoing fear-and-scare tactic from that "company" and they often accuse people of using Corel products even when they don't or used to have legit licenses in the past.
For the rest of us, this is an INDIA-only company and does not affect the rest of the world that is why no one ever heard of such things.
The name is registered under the Corel Corp as of lately but didn't use to be at least back in Aug 2023 that I checked. and I suspect that Corel has no real control over them. If they were part of Corel their web address would be under the Corel site.
If you paid by credit card, cancel the order as I suspect they used a local reseller and not Corel directly. You can contact a lawyer for more info.
This sadly has nothing to do with us tho as a site and I will close this thread with a small warning.
IF and WHEN you get calls from people claiming such things as legal compliance, software legality, and such, always double and triple-check.